5

Nicolas Louart

2 years ago

An extraordinary and magnificent place, very well renovated with a lot of charm. Perfect for a wedding, the rooms are incredible, worthy of a palace! Warm and friendly welcome from the site managers, faultless!

1

Amit Alleck

2 years ago

We (my partner and I) booked to stay for one evening at Chateau De Rouquefoulet. The place has huge potential but unfortunately our experience was overshadowed by very unwelcoming and unfriendly hosts. Overall, definitely not great value for money. ARRIVAL AND WELCOME We arrived quite late (11pm, instead of ~7-8pm, by our own fault as we were stuck in a nightmare-ish traffic). We advised the Chateau as such and were pleased that they were responsive and said they'd be there to welcome us. Upon arrival unfortunately, a few problems: 1) google maps still directed people to the wrong location and the Chateau didn't update it, 2) We tried to call anyone at the chateau and no one responded for a solid 45min 3) even when we drove around, we got to a gate with the Chateau's sign, which no one responded to as we buzzed, and which eventually turned out to be the wrong one given there was no sign at all on directions to get there and we had to get in from the back. We were then greeted by a man who was unfriendly and very unwelcoming. He directed us straight to our room, did not say much, and grumpily told us that he was preparing the charterie board which we had agreed with the hotel for dinner. He seemed so angry about it that we told him not to worry about it and skipped dinner altogether. THE ROOM: The room itself was very nice and spacious. However, there was a few critical things missing / uncompleted. There was no mini-bar despite there being advertised there would be one. There was only 1 small bottle of wine, nothing else, and especially NO WATER at all! We had to go back to the car and take a bottle we had previously bought from a grocery shop (thank god!). In addition, there was a thermostat control on the wall but this was not working, and thus no air con during the very warm days in France. BREAKFAST AND CHECK-OUT: As we headed to breakfast in the morning, no one welcomed us again. We sat at the obvious place where a few food items were left: A super unfresh fruit salad which became very brown with time, some bread, some ham, butter and some pastries. And some coffee from a Nespresso machine... Think this breakfast was EUR15 to 30 per person which was honestly a joke. Someone came at some point to say hello, but didn't say anything beyond that, didn't offer to explain anything about the chateau, didn't offer for us to look around / have a stroll around the establishment, didn't give an overview of the facilities, nothing at all. As we packed to leave shortly after breakfast (given how unwelcomed we felt), the same lady came and asked us to settle the bill. A very transactional stay, really bad value for money. It felt like we literally paid for somewhere to sleep uncomfortably overnight with no A/C, and after a long drive to get there. For more than EUR350 a night!!! We really didn't know how to feel about this, other than super frustrated. Never again.

5

Henrik Thirstrup

2 years ago

Charming modernized château, we had a great time and the service was superb!

5

Emmanuel Decroix

3 years ago

Excellent service, in particular Laura who ensured, throughout our stay, our comfort and whose attentions made our weekend so pleasant. The castle is magnificent, decorated with care and taste. The bedding and layout of our junior suite allowed us to relax and rest like we rarely do. Ideal place to live away from the world, for a getaway. We are delighted and will come back as soon as we are in the area.

5

Cecile Lafont

3 years ago

We had an unforgettable little stay, in this incredible setting. The castle is charming, the park is magnificent with its century-old trees. A fabulous and exotic place. The comfort of the rooms is top notch. Thank you to the staff for such a warm welcome. I highly recommend.