1

Aldois Kleinhoeffer

2 months ago

DO NOT RISK YOUR HOLIDAY MEMORIES BEING FOREVER TAINTED BY BOOKING HERE. The manager/owner is a pompous and dishonest sort that has somehow convinced himself that his guests ought to be grateful for the privilege of booking a room at this musty and rundown Chateau. That's fine and in the end we are all entitled to our opinions and attitudes, but I think reasonable people will draw the line between what is acceptable and what is just blatantly wrong when you realise that the RESERVATIONS you make with this establishment are not worth the paper they are written on (and then cancelled out from). The manager/owner wasn't even ashamed of his attempted deceit and tried to gaslight us into believing that we had somehow failed to confirm our reservation, while in reality he had merely let out the room we had booked with him many months in advance (from the other side of the world in Japan). Discussion with the other party led my wife and I to believe that he had let our room the Louis suite to somebody else for more money or to assuage some dissatisfaction or complaint. Having stayed at several chateaus on the Loire during our trip I can attest to the fact that a well cared for and maintained establishment can be authentic without being rundown or musty smelling. The furniture was mixed period and smelled as if it had been rained on and then brought in to dry. All this might be forgiven as being "part of the authentic castle experience" but seriously the toilets wouldn't flush and the shower was blocked up for goodness sake! Hello? are there no plumbers in Vouvray? PICK ANOTHER CHATEAU, ANY OTHER CHATEAU. THIS PLACE IS NOT WORTH THE AGGRAVATION YOU ARE LIKELY TO BE EXPOSED TO OR THE SOUR TASTE THAT WILL FILL YOUR MOUTH WHEN YOU THINK BACK TO YOUR VACATION ON THE LOIRE.

1

tigran avetisyan

7 months ago

Beware of this property. Chateau De Jallanges refused to honor our prepaid reservation and the rates they offered! Terrible customer service! We booked this hotel through Expedia, and a couple of weeks later received an email from Chateau De Jallanges stating that they will not honor our reservation because their prices should be higher. Expedia agents tried to resolve this with the property but the hotel would not respond to our emails. Then refused to solve the issue. We ended up cancelling.

5

Terry Miller

9 months ago

If you are looking for a great experience in the Loire, staying in a 15th century castle is definitely authentic. Ambre (Amber in english) was our amazing hostess for our stay and for the Escape game set up in an old building on the property. Rooms were clean and breakfast table was full of cheeses, meats and breads that were delicious . We had the pleasure to be one of the first to try out the game and we had a blast. The spa is in a cave below an adjacent building and is worth the price of admission, just wish we had more than just an hour to enjoy it...all in all, we will definitely be back!

5

Linda White

11 months ago

Stephan is a wonderful host! The chateau is stunning with beautiful gardens. Very considerate and responsive of our needs. The spa is amazing. Beautiful photo ops all over. Highly recommend.

2

Charlee Moss

a year ago

Went there for work, and I have to admit this is not the type of place I would usually rent on my behalf. Although: It is a very nice place for events, weddings and more. Nevertheless I did not appreciate the room, could have been cleaner, lot of flies and bugs.. the bed was good, the furniture needs refreshment (the bathroom / tub/ taps).